Privacy Policy

INTRODUCTION
AGAM’s commitment to maintaining the trust and confidence of visitors to its website is
unwavering. You are trusting us with your information every time you visit our site. We
appreciate the magnitude of this responsibility and work tirelessly to ensure that your
information is well protected. We wish to categorically state that, AGAM does not sell, rent,
or trade email lists with other businesses for marketing purposes. This Privacy Policy seeks to
help you understand the kind of information we collect, the reason for collection, what we use
the information for, how we secure it and the specific conditions guiding disclosure to others.
It also details how you can update, manage, export, and delete your information. Do not hesitate
to contact us (should be a hyperlink) about this Privacy document if you have need for clarity on
any part of it.

INFORMATION AGAM COLLECTS
Every time you visit the AGAM website, we automatically obtain certain information about
your device, your web browser, IP address, time zone and information about the cookies
installed on your device. We also collate information about the individual web pages or
products that you view any time browse the site. We also collect information such as which
website or search words that referred you to the AGAM site as well as information on how you
interact with the site. These are collectively described as “Device Information”.
Collection of device information is made possible using the following:
– Cookies: These are data files that are placed on your device and often include an
anonymous unique identifier. For more information on cookies and how to disable
them, visit http://allaboutcookies,org
– Log files: These track activities taking place on the site and collect data such as your IP
address, browser type, ISP, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags” and “pixels”: These are electronic files used to capture
information on how you browse the site.
We also collect information such as your name, email address and phone number when you
contact us through the site. This is termed as personal identifiable information. You are also at
liberty to unsubscribe to our general mailings at any time via the unsubscribe link at the bottom
of any of our emails should you subscribe to our email newsletter. You can also do same by
emailing us on info@agamghana.org

WHY WE COLLECT YOUR DATA
Information that is collected such as your email address enables us to directly interact with you.
For example, we may keep you posted on changes or enhancements to our services. Also, in
line consonance with the preferences shared with us, we could also provide you with you with
information on happenings in the industry or advertisements related to our products and
services via our periodic newsletters. We will also keep records of your requests to us to
facilitate the resolution of any challenges you might be facing patronizing our services.
The device information collected also helps to filter for potential risk and fraud (especially,
your IP address), and to enhance and optimize our website. For example, generating analytics
on how our customers or visitors to the website browse and interact with the site and to assess
the success of marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION
Your personal information is shared with third parties to help us utilize your personal data as
described above. Case in point, we utilize Google Analytics to enable us to comprehend our
customers’ usage of the website. You can read further on how google uses your personal
information via the URL: https://policies.google.com/privacy?hl=en.
Your personal information may also be subject to disclosure:
– In compliance with applicable laws and regulations, in response to a subpoena, search
warrant or any other lawful request for information we receive, or to otherwise protects
our rights.
– To enforce applicable Terms of Service, including investigation of potential violations.
– To detect, prevent or otherwise address fraud, security, or technical issues.
– To protect against harm to the rights, property of safety of AGAM, our users or the rest
of the public as required by law.
Should AGAM be involved in a merger, acquisition, or sale of assets, we will continue to
ensure confidentiality of customers’ personal information, whilst giving affected users prior
notice before their personal information is transferred or becomes subject to a different privacy
policy.

DATA RETENTION
When you subscribe to our periodic newsletters via the website, we will maintain your details
for our records unless you ask us to delete the information. We ensure that your data is safely
and completely removed from our servers or retained in an anonymized form. We adopt
industry best practice in ensuring your information is protected from accidental or malicious
deletion. Hence, there is likely to be a delay between when you delete your information and
when copies are removed from our active and backup systems.

SECURING YOUR INFORMATION
We ensure that your information in our custody is protected from unauthorised access,
alteration, disclosure, or destruction of information we hold, including:
– The use of encryption technology to keep your data private while in transit and at rest.
– The review of the information collection, storage, and processing practices, of our cloud
service providers to ensure safety.
– We limit access to personal information to AGAM web administration unit and service
providers who need that information for processing. Anyone with this access is subject
to strict contractual confidentiality obligations and may be disciplined or terminated if
they fail to meet these obligations.

CHANGES/ABOUT THIS POLICY
This privacy policy is not applicable to services that have separate privacy policies that do not
incorporate this privacy policy. This policy is not applicable to:
– The information practices of other companies and organizations that advertise our
services.
– Services offered by other companies or individuals, including products or sites they
offer that may include AGAM services to which the policy applies, or products or sites
displayed to you in search results, or linked to our services.
This document is also subject to change from time to time to reflect changes to our practices
or other operational, legal, or regulatory reasons. We will not reduce your rights under this
Privacy Policy without your explicit consent. We always indicate the date the last changes
were published, and we offer access archived versions for your review. If changes are
significant, we’ll provide a more prominent notice by sending email notification of Privacy
Policy changes.

COMPLIANCE & COOPERATION WITH REGULATORS
This privacy policy is review periodically to ensure that your information is processed in ways
that comply with the document. Your information is processed on servers located outside of
Ghana. Data protection laws vary among countries, with some providing more protection than
others. Regardless of where your information is processed, we make it a point to adopt the
same protections described in this policy. We also comply with certain legal frameworks
relating to the transfer of data. When we receive formal written complaints, we respond by contacting
the person who made the complaint. We work with the appropriate regulatory authorities, including
local data protection authorities, to resolve any complaints regarding the transfer of your data that we
cannot resolve with you directly.

CONTACT US
For more information on our privacy practices, further questions that need answering, or if you
would like to lodge a complaint, reach us via email on info@agamghana.org.